PHILADELPHIA. – SEPTA is working to resolve a card production issue that is causing some student, senior, paratransit and reduced fare passes to be declined at turnstiles, bus fareboxes and Regional Rail readers. All cashiers, operators and Regional Rail staff are being instructed to allow customers to continue riding without disruption while SEPTA works with the card manufacturer on a resolution.
Please note: This issue is not impacting customers who use standard SEPTA Key cards or contactless payments methods, including credit cards, debit cards and Apple and Google Pay. All transactions for customers who use those methods of payment are continuing as normal. The problem impacting some student, senior, paratransit and reduced card customers is due to an incorrect expiration date assigned to certain cards.
SEPTA apologizes for any inconvenience this may cause for customers. All SEPTA frontline personnel are aware of the problem, and are ready to assist our customers as we work through this problem.
For more information about SEPTA, please visit https://www.septa.org.
